Free Uk Delivery

Hassle Free Returns

Uk Owned Business

Terms & Conditions

TERMS & CONDITIONS

Please read the terms and conditions carefully as they contain important information Nothing in these conditions affects your statutory rights as a consumer.
Payment of the full Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the full Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
A defect under these terms means any imperfection in the material or workmanship that will impair the use of this furniture product. Any warranty in place does not apply to normal wear and tear or normal deterioration as a result of domestic residential use. Any offered warranty does not cover defects caused by the application of teak oil, varnish, wood stain or Danish oil etc. Warranty does not cover furniture moving or splitting due to high heat source. The warranty does not apply to furniture which has been placed on an uneven surface which as a result has caused the table to warp or caused opening/closing mechanical problems. For maximum longevity of your furniture your teak furniture should be placed on an even surface. Warranty does not cover parasols damaged due to wind damage . Warranty does not cover damage caused by a third party. This warranty covers domestic residential use only.

Returns & Faults We offer a 14-day money back guarantee on all purchases if you change your mind. You must notify us within 48 hours of receiving the goods that you intend to return them; its the customers responsibility to bring goods back to the specified address  that will be given on approval of the return  the goods you wish to return must reach us within 7 working days of your notification of intent to return the item We reserve the right to refuse goods received outside this 7-day period and if not in the original packaging or as new. Your statutory rights are not affected. On receipt of the returned goods we will either exchange them, credit your account or process a full refund minus postage costs. If you are returning an item because of an error on our part we will refund all of the delivery charges incurred in the return of your item.Please keep the  proof of postage… Please note that you, the customer will be responsible for all incurred postage costs for returning items to us unless you are returning the items because of an error on our behalf as explained above. chelsea home and leisure ltd will not be held financially responsible for any damage or loss that occurs during transit as this is the responsibility of the courier whom we have chosen to deliver your goods. All goods sent by chelsea home and leisure ltd are fully tracked and insured, thus in the unlikely event that anything goes wrong in transit we will process a claim for compensation on your behalf. Please note it can take up to 28 days for our couriers to process a claim for compensation Should the goods arrive damaged owing to a courier fault we must insist the damaged good are returned to.After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract. Risk of damage to or loss of the Products shall pass to the Buyer upon delivery, Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so, all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.
If the Buyer makes any voluntary arrangements with its creditors or becomes Bankrupt, goes into provisional or full Liquidation or any administration orders are made, the Buyer not being a consumer, the Seller shall be entitled to cancel the contract without any liability to the Buyer and if the Products have been delivered but not paid for, the price shall become immediately due and payable despite any previous arrangements to the contrary.
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Sellers premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

Delivery
Free delivery is a one man delivery and the item/items are only delivered to your door, it is the customers responsibility to take items into the property. We accept no responsibility for items which won’t fit through doors or gates, It is the customers responsibility to check this prior to order.
Free Delivery DOES NOT include installation or assembly of furniture. It is the customers responsibility to put flat pack items together. We will not take responsibility for any rounded off screws or bolts due to customer error in assembly of furniture.
Premium delivery includes, installation and assembly and is subject to availability. If you would like to upgrade to Premium delivery, please contact sales for a quote.
On the delivery day, please ensure that the trades people and delivery team can gain easy access to the area the furniture is being delivered and/or assembled. Please ensure that the area you want the furniture placed is cleared. Please inspect the furniture carefully before signing the delivery note or invoice. If the delivery team try to deliver at a pre arranged time and you are out they will return the furniture back to base and a re-delivery charge may apply.
Prior to delivery the customer must inform Chelsea Home & Leisure Ltd of any access or parking issues at the delivery address. The customer where necessary must provide vouchers or tokens to the delivery team to allow them to park and unload the furniture legally. If there is no adequate parking within a reasonable distance of the delivery address and the delivery team cannot safely unload, the delivery team may not be able to deliver the furniture. In this case the furniture will be returned to base and a re-delivery charge may apply.
Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer. its servants, agents or employees.
PLEASE READ THE FOLLOWING STATEMENT VERY CAREFULLY
The Customer is liable for full payment once the contract has been accepted.

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